Shipping policy

SHIPPING POLICY

Last Updated: September 12, 2026

Thank you for shopping with Ridgeline Workwear. This Shipping Policy explains how orders are processed, shipped, delivered, and handled if problems occur.

1. ORDER PROCESSING

Orders are typically processed within 2–5 business days unless otherwise stated on the product page.

Business days do not include weekends or federal holidays.

During product launches, promotions, holidays, high-volume periods, or unexpected fulfillment delays, processing may take longer.

Some Ridgeline Workwear products may be printed, produced, or fulfilled after an order is placed. These products may require additional production time before shipment.

Processing time is separate from shipping transit time.

2. SHIPPING TIMES

Estimated shipping times will be displayed during checkout when available.

Typical U.S. delivery times after an order has shipped may range from approximately:

Standard Shipping: 3–7 business days
Expedited Shipping: Based on the shipping option selected at checkout

These timeframes are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may take longer because of carrier delays, weather, holidays, natural disasters, transportation disruptions, high shipping volume, or other circumstances outside Ridgeline Workwear's reasonable control.

3. SHIPPING COSTS

Shipping charges are calculated and displayed during checkout unless a promotion provides free or discounted shipping.

Shipping costs may depend on:

Order size;
Order weight;
Shipping destination;
Selected shipping speed; and
Fulfillment location.

Shipping charges are generally non-refundable once an order has shipped.

4. FREE SHIPPING PROMOTIONS

From time to time, Ridgeline Workwear may offer free shipping promotions.

Free shipping offers may:

Require a minimum purchase amount;
Apply only to certain locations;
Exclude certain products;
Apply only to standard shipping; or
Be available for a limited time.

Any requirements will be stated with the applicable promotion.

5. SHIPPING CONFIRMATION AND TRACKING

When your order ships, you will generally receive a shipping confirmation containing tracking information when tracking is available.

Tracking information may take 24–48 hours to update after the carrier receives the shipment.

Once your order has been transferred to the shipping carrier, carrier tracking information will provide the most current delivery status.

6. CORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review your:

Name;
Street address;
Apartment or unit number;
City;
State;
ZIP code; and
Other required delivery information

before submitting your order.

Ridgeline Workwear is not responsible for delivery problems caused by incorrect or incomplete addresses supplied by the customer.

7. ADDRESS CHANGES

If you need to change your shipping address, contact us as soon as possible at:

inforidgline@gmail.com

We will try to update the address before the order enters fulfillment or ships, but we cannot guarantee that changes can be made after an order has been submitted.

Once an order has shipped, Ridgeline Workwear may be unable to redirect the package.

Customers may be responsible for additional shipping costs if an order must be resent because an incorrect address was provided.

8. MULTIPLE SHIPMENTS

Some orders may arrive in more than one package.

This may occur when:

Products are fulfilled from different locations;
Certain products require separate production;
An order contains multiple product types; or
Inventory availability requires split shipment.

You will not necessarily be charged additional shipping fees solely because an order is shipped in multiple packages.

9. PRINT-ON-DEMAND OR MADE-TO-ORDER PRODUCTS

Some Ridgeline Workwear products may be produced or printed after your order is placed.

Because these items require production before shipment, processing times may vary.

Production delays may occasionally occur because of inventory shortages, print-provider delays, quality-control issues, or unusually high order volume.

If a significant delay affects your order, we may contact you using the information provided during checkout.

10. DELIVERY DELAYS

Once an order has shipped, delivery is primarily handled by the shipping carrier.

Ridgeline Workwear cannot guarantee delivery dates and is not responsible for delays caused by circumstances outside our reasonable control, including:

Weather;
Carrier disruptions;
Natural disasters;
Transportation delays;
Holiday volume;
Labor disruptions;
Incorrect addresses;
Government actions; or
Other unforeseen events.

If tracking has not updated for an extended period, please contact us and we will make reasonable efforts to assist.

11. LOST PACKAGES

If your package appears to be lost in transit, contact us at inforidgline@gmail.com.

Please include:

Your name;
Order number; and
Tracking number, if available.

We may ask you to first contact or wait for an investigation from the shipping carrier.

If a shipment is confirmed lost before delivery, Ridgeline Workwear may provide a replacement, refund, or other appropriate resolution depending on the circumstances.

12. PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your home or delivery location;
Check your mailbox or parcel locker;
Ask household members;
Check with nearby neighbors;
Confirm the shipping address on your order; and
Contact the shipping carrier.

Carriers may occasionally mark packages delivered shortly before the package physically arrives.

If you still cannot locate the package, contact us.

Ridgeline Workwear will make reasonable efforts to assist, but we cannot guarantee reimbursement or replacement for packages confirmed as properly delivered to the address supplied by the customer.

13. STOLEN PACKAGES

Ridgeline Workwear is not responsible for packages stolen after confirmed delivery.

If you believe your package was stolen, we recommend contacting the shipping carrier and, when appropriate, local authorities.

We will assist where reasonably possible with available shipment information.

14. DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible.

Email inforidgline@gmail.com and include:

Your order number;
Photos of the damaged product;
Photos of the shipping packaging when possible; and
A description of the problem.

Please retain the packaging until the issue has been reviewed, as the carrier or fulfillment provider may request photographs or other evidence.

Approved damaged-item claims may result in a replacement, refund, or other appropriate solution.

15. INCORRECT OR MISSING ITEMS

If you receive the wrong item or your order is missing an item, contact us as soon as possible at inforidgline@gmail.com.

Please include your order number and a description of the issue.

If the error is ours, we will work to correct the issue at no additional cost to you.

16. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender because of:

An incorrect address;
An incomplete address;
An invalid address;
Failure to collect the package;
Refused delivery; or
Other delivery problems.

If a package is returned because of customer-provided shipping information or refusal of delivery, the customer may be responsible for additional shipping costs before the package is resent.

Any refund issued for a returned or undeliverable package may exclude original shipping costs and other non-refundable carrier charges where permitted by law.

17. REFUSED DELIVERIES

Refusing delivery does not automatically guarantee a full refund.

Orders that are refused and returned to us will be handled according to our Return & Refund Policy.

Original shipping charges and return-to-sender fees may be deducted from any eligible refund where permitted by law.

18. INTERNATIONAL SHIPPING

Ridgeline Workwear currently ships to locations made available during checkout.

If international shipping is available, customers are responsible for any applicable:

Customs duties;
Import taxes;
Brokerage fees;
Tariffs; or
Other government charges

unless otherwise stated.

International customers are responsible for ensuring that the products they order can legally be imported into their country.

International delivery times may be longer because of customs processing and other delays outside our control.

19. CUSTOMS AND IMPORT FEES

Any customs fees, duties, import taxes, or similar charges imposed by the destination country are generally the responsibility of the customer unless explicitly collected during checkout.

Ridgeline Workwear does not control these charges and cannot predict their amount.

Orders refused because of unpaid customs or import fees may not qualify for reimbursement of shipping charges.

20. SHIPPING TO P.O. BOXES

Shipping availability to P.O. boxes may depend on the carrier and product.

Certain shipping services or oversized products may require a physical street address.

If we are unable to ship an order to the address provided, we may contact you for an alternative address.

21. ORDER CANCELLATIONS

If you wish to cancel an order, contact us immediately at inforidgline@gmail.com.

We cannot guarantee cancellation once an order has entered production, fulfillment, or shipment.

Once an order has shipped, it must generally be handled under our Return & Refund Policy.

22. HOLIDAY AND HIGH-VOLUME PERIODS

Processing and delivery times may be extended during:

Holidays;
Product launches;
Major promotions;
Sales events;
Severe weather;
High-volume shopping periods; or
Other unusual circumstances.

We appreciate your patience during these periods.

23. CHANGES TO THIS SHIPPING POLICY

Ridgeline Workwear may update this Shipping Policy from time to time.

Any updates will be posted on this page with a revised "Last Updated" date.

24. CONTACT US

For questions regarding shipping, tracking, lost packages, damaged shipments, or delivery issues, contact:

Ridgeline Workwear
Email: inforidgline@gmail.com
Website: ridgelineworkwear.com