Refund policy

RETURN & REFUND POLICY

Last Updated: September 12, 2026

At Ridgeline Workwear, we want you to be satisfied with your purchase. If something isn’t right, please review our return and refund policy below.

1. RETURN WINDOW

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must:

Be unworn and unused;
Be unwashed;
Be in the same condition in which you received it;
Have all original tags and labels attached, when applicable; and
Include proof of purchase or your order number.

Items that show signs of wear, washing, stains, odors, damage, alteration, or use may not be accepted.

Returns requested more than 30 days after delivery may be denied.

2. STARTING A RETURN

To request a return, contact us at:

inforidgline@gmail.com

Please include:

Your full name;
Order number;
Item you would like to return; and
Reason for the return.

If your return is approved, we will provide instructions explaining where and how to send your item.

Do not send products back without first contacting Ridgeline Workwear. Returns sent without authorization may not be accepted or refunded.

3. RETURN SHIPPING

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a shipping service that provides tracking. Ridgeline Workwear is not responsible for return packages that are lost or damaged before reaching the designated return location.

4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If you receive an item that is:

Damaged;
Defective;
Misprinted;
The wrong size due to our error;
The wrong product; or
Otherwise different from what you ordered,

Please contact us within 7 days of delivery whenever possible and include your order number along with clear photographs of the item and the problem.

If we determine that the item is defective, damaged, or incorrect, we may provide a replacement, refund, or other appropriate solution at no additional cost to you.

5. SIZING ISSUES

Customers are responsible for reviewing the size chart and product information before ordering.

If you ordered the wrong size, you may request a return within the 30-day return period as long as the item remains unworn, unwashed, unused, and otherwise eligible for return.

Return shipping for customer sizing mistakes is the customer's responsibility.

Sizing may vary slightly between different garments, styles, and manufacturers.

6. EXCHANGES

The fastest way to exchange an item is to contact us at inforidgline@gmail.com.

Eligible exchanges are subject to product availability.

If the replacement size, color, or style is unavailable, we may instead issue an eligible refund or store credit.

Customers may be responsible for shipping costs associated with exchanges unless the exchange is necessary because of an error by Ridgeline Workwear.

7. NON-RETURNABLE ITEMS

Certain products are not eligible for return, including:

Items that have been worn;
Washed items;
Used items;
Items damaged after delivery;
Items with stains, odors, pet hair, dirt, grease, chemicals, or other contamination;
Items that have been altered or modified;
Items missing original tags when tags were provided;
Gift cards;
Items clearly marked Final Sale;
Certain clearance merchandise when identified as Final Sale; and
Personalized or custom-made products when identified as non-returnable before purchase.

Nothing in this policy limits any return or refund rights that cannot legally be excluded.

8. FR, ARC-RATED, AND PROTECTIVE WORKWEAR

For safety reasons, additional restrictions apply to flame-resistant ("FR"), arc-rated ("AR"), and other protective clothing.

FR, AR, or protective garments may only be returned when they are:

Completely unworn;
Unwashed;
Unaltered;
Uncontaminated;
In original condition; and
Returned with applicable tags and safety labels intact.

Protective garments that have been worn on a jobsite, exposed to chemicals, fuels, oils, grease, welding materials, flame, heat, electrical hazards, or other workplace contaminants are not eligible for return or resale unless required by applicable law.

Protective garments that have been washed, altered, repaired, or modified are also generally not eligible for return.

If you receive an FR or protective garment that appears damaged, defective, mislabeled, or different from what you ordered, do not use the garment. Contact us immediately so the issue can be evaluated.

9. REFUNDS

Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.

If approved, your refund will generally be issued to your original payment method.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund.

Processing times after a refund is issued are controlled by the payment provider and may vary.

10. SHIPPING CHARGES

Original shipping charges are non-refundable unless:

Ridgeline Workwear shipped the wrong item;
The product arrived damaged or defective; or
Applicable law requires otherwise.

Expedited shipping fees and other upgraded shipping charges are generally non-refundable.

11. ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at inforidgline@gmail.com.

We cannot guarantee that an order can be canceled once it has entered production, fulfillment, or shipment.

If the order has already been processed or shipped, you may need to follow our normal return process after receiving the item.

12. MADE-TO-ORDER AND PRINTED PRODUCTS

Some Ridgeline Workwear products may be produced, printed, or fulfilled specifically after an order is placed.

Unless a product is clearly identified as Final Sale or non-returnable before purchase, eligible made-to-order or printed products may still qualify for return under this policy.

However, products customized specifically for an individual customer, including personalized names, numbers, logos, or other customer-requested modifications, may not be eligible for returns based on buyer's remorse or sizing mistakes.

If a customized item arrives damaged, defective, or incorrectly produced, contact us so we can review the issue.

13. LOST OR STOLEN PACKAGES

If tracking shows that an order was delivered but you cannot locate the package, please first:

Check around the delivery location;
Check with household members or neighbors;
Verify the shipping address on your order; and
Contact the shipping carrier.

Contact Ridgeline Workwear if you still cannot locate your package.

We will make reasonable efforts to assist, but we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered to the address provided by the customer.

14. REFUSED OR UNDELIVERABLE PACKAGES

Customers are responsible for providing an accurate shipping address.

Orders returned to us because of an incorrect or incomplete address, refusal of delivery, or another customer-related delivery issue may be subject to additional shipping charges before being resent.

Any refund issued for an undeliverable order may exclude original shipping costs and other non-refundable carrier charges where permitted by law.

15. SALE AND CLEARANCE ITEMS

Sale merchandise may generally be returned if it otherwise meets this policy unless the product is clearly marked Final Sale.

Items marked Final Sale cannot be returned or exchanged except where required by law or when the item arrives damaged, defective, or incorrect.

16. RETURN ABUSE

Ridgeline Workwear reserves the right to refuse returns when we reasonably believe there has been return fraud, excessive abuse of our return policy, intentional product damage, false claims, or other fraudulent activity.